General Questions
Q: What is Flood Guard?
A: Flood Guard is a company that provides high-quality, easy-to-install flood gates designed to protect homes and businesses from flooding. Our products are made from durable materials like aluminum and stainless steel, ensuring reliable flood protection.
Q: How do Flood Guard flood gates work?
A: Flood Guard flood gates create a robust barrier to prevent water from entering your property through doorways, windows, and other openings. The system begins with mounting brackets attached to the sides of the opening, which can be positioned inside or outside. Interlocking aluminum panels with EPDM rubber gaskets slide into these brackets and are tightened using stainless steel bolts, forming a watertight seal. The gates are made from durable 6063 T-6 aluminum and stainless steel, ensuring long-lasting protection. They are also reusable and adjustable in height, providing a flexible and reliable solution for varying flood levels.
Q: What materials are used in Flood Guard flood gates?
A: Flood Guard flood gates are made from high-quality 6063 T-6 aluminum and 316 stainless steel, chosen for their strength, durability, and resistance to rust and corrosion. Additionally, the gates use EPDM rubber for the sealing strips, which ensures a watertight seal and further enhances the system's long-lasting flood protection.
Q: Can the FloodGuard system be used on different types of openings, such as windows and garage doors?
A: Yes, the FloodGuard system is designed to be versatile and can be used on various types of openings, including windows and garage doors. Whether you need to protect a single exterior door, a large picture window, or a double car garage door, FloodGuard offers customizable solutions to fit different sizes and configurations. The system uses mounting brackets that can be positioned inside or outside the opening, depending on your preference and the specific requirements of the installation. This flexibility ensures that FloodGuard can effectively protect different entry points from floodwaters, providing comprehensive flood defense for both residential and commercial properties.
Q: How does the FloodGuard system perform in extreme weather conditions?
A: The FloodGuard system is designed to perform effectively in extreme weather conditions, including heavy rain, high winds, and storm surges. Made from durable materials like 6063 T-6 aluminum and 316 stainless steel, it withstands these forces while the EPDM rubber sealing strips ensure a secure, watertight seal when panels are tightened. This reliability makes FloodGuard suitable for coastal areas prone to hurricanes and regions susceptible to flash floods, ensuring long-lasting flood protection with regular maintenance and inspection.
Q: Do you offer financing options?
A: Yes at Flood Guard, we understand that not everyone can easily budget for unexpected expenses, but having the right flood protection is essential, especially during peak flood season. That's why we’re proud to offer flexible financing options to make sure your home or business gets the defense it needs without the financial strain. Our financing plans come with affordable payments and competitive rates, allowing you to protect your property now and pay over time.
Installation and Use
Q: How do I deploy a Flood Guard flood guard?
A: Deploying your Flood Guard is quick and easy when a flood is approaching. Simply follow these steps:
Slide the panels into the track when you anticipate a flood.
Tighten the vertical bolts down to secure the panels.
Tighten the horizontal bolts back, ensuring a firm and watertight seal.
Once these steps are complete, your openings are flood-ready and protected.
Q: Can I install the flood gates myself, or do I need a professional?
A: While the Owner has the option to install the flood guards themselves, please be aware that improper installation can affect the product’s performance and functionality. To ensure the flood guards operate correctly, it is highly recommended that installation is carried out by our qualified contractors. If the Owner chooses to proceed with self-installation, Flood Guard LLC will not be liable for any issues resulting from incorrect installation or failure to follow deployment instructions.
Q: Are Flood Guard flood gates suitable for both residential and commercial properties?
A: Yes, our flood gates are designed to protect both homes and businesses from flooding. We offer customizable solutions to fit various types of doorways and openings.
Q: Can I customize the size of my Flood Guard flood gate?
A: Absolutely! We offer customizable flood gates to ensure a perfect fit for your specific needs. We’ll come out and take some measurements but if you’d like a larger span protected we can do that as well as customize the height of the flood guard.
Maintenance and Support
Q: How do I maintain my Flood Guard flood gate?
A: Maintaining your flood gate is simple. Regularly inspect the gate and mounting brackets for any signs of wear or damage. Clean the gate with mild soap and water to remove dirt and debris. Avoid using harsh chemicals or abrasive materials.
Q: What should I do if my flood gate is damaged?
A: If your flood gate is damaged, contact our customer support team for assistance. We can provide replacement parts or help you arrange for a repair if necessary.
Q: Do you offer a warranty on your flood gates?
A: Yes, we offer a 5 year warranty on panels and hardware, and a 1 year warranty on gaskets. For more detailed information view our Warranty Page.
Shipping and Returns
Q: Do you ship internationally?
A: Yes, we offer international shipping for our flood gates. Shipping rates and delivery times vary based on the destination. Please contact our customer support team for more information on international orders.
Q: What is your return policy?
A: Due to the custom nature of the flood guards, returns are only accepted before the installation process begins. If the Owner decides to cancel the order before installation, a partial refund of the deposit will be issued. The refund amount will be determined based on the costs incurred by Flood Guard up to the point of cancellation, including materials and labor. For more details, please refer to our Return Policy.
Q: How can I track my order?
A: For custom ordered panels for DIY installation, once your order is shipped, you will receive a tracking number via email. For orders we are installing our team will keep you up to date with your upcoming installation.
Contact Us
Q: How can I contact Flood Guard for more information or support?
A: You can reach our customer support team by following the link below. We are available Monday through Friday, 9 AM to 5 PM EST. All emails are responded to with 24-48 hours. If you have any additional questions that you didn’t see addressed on our website feel free to reach out to us we’d be happy to help answer any of your questions!