Flood Guard 5 Year Limited Warranty Information

FloodGuard stands behind the quality and durability of our flood gates with a comprehensive warranty designed to provide you with peace of mind.

1. Coverage and Duration

  • Panels & Tracks: Covered for 5 years against defects caused by natural conditions. This warranty does not cover failures due to improper installation or maintenance.

  • Seals & Hardware: Covered for 1 years against defects caused by natural conditions. Similar to the other components, this warranty excludes issues arising from incorrect installation or maintenance.

  • Parts Damaged prior to installation: Any parts damaged during shipping will be replaced immediately.

2. Exclusions

  • Improper Installation: Performance issues resulting from improper installation are not covered under this warranty. Please ensure proper installation in accordance with local codes, which generally align with hurricane shutter codes.

  • Water Intrusion from Other Sources: This system is designed to dry-proof openings only. We are not liable for water intrusion resulting from other sources such as cracks in walls, water coming up the drain, or other external factors.

  • Unauthorized Modifications: Any modifications not approved by FloodGuard will void the warranty.

3. Claim Process

To file a warranty claim, please contact us directly. You will need to provide a detailed message, your contract from installation, along with clear, high-resolution photos of the issue. Our team will review the claim, and if it is determined to be covered, we will arrange for immediate replacement of the affected parts.

4. Customer Responsibilities

  • Maintenance and Installation: Proper maintenance and installation are required to maintain warranty coverage. Familiarize yourself with local installation codes and ensure compliance.

  • Warranty Transfer: The warranty is transferable to new owners. To transfer the warranty, please contact us to update our system with current photos, videos, installation information, and receive updated maintenance instructions.

5. Warranty Registration

No registration is required just a copy of your contract.

6. Terms and Conditions

By purchasing and using FloodGuard products, you agree to the terms and conditions of this warranty. This includes compliance with installation and maintenance requirements, as well as understanding the scope and limitations of coverage.

For further information or to file a claim, please contact our customer support team. We are committed to ensuring your satisfaction and protecting your investment with FloodGuard.